# Gen Z Report Based on the Criteo Shopper Story --- ## Introduction ### Move over Millennials — there’s a new generation of shoppers in stores. Criteo surveyed thousands of members of Gen Z in the US, UK, France, Germany, Brazil, and Japan to understand what they think about shopping: what motivates them to shop and what they want from the retail experience. While all countries have different economic factors at play, members of Gen Z share a commonality in their love of real-world retail experience, albeit augmented by technology. ## Key findings about Gen Z: - They are the most dissatisfied with the online experience. - They expect relevance from products and marketing. --- # There are 4 distinct generations in commerce ## Gen X ## Gen Z ### 1969-1983 ### 1994-2002 ## Boomers Millennials ### 1945-1968 1984-1993 Source: Definitions of these generations vary. For the purposes of this survey, Boomers = 50+, GenX = 35 – 49, Millennials = 25 - 34, Gen Z = 16 - 24 --- ## Who is Gen Z? Get to know the newest generation of influential shoppers --- ## What qualities does Gen Z embody? ### Engaged & Empowered They were children when social media came to the forefront and smartphones were introduced, and the new ways of connecting with each other have huge implications for marketers. They navigate the world with their phones and wouldn’t think of buying without consulting their online and offline network of friends. ### Tech & Tactile While the smartphone is their remote control for life, they desire a world beyond the screen. They are more tactile than older generations and personal experience of the world and products is their aim. Online shopping doesn’t fully deliver on their desires: touch and instant gratification. ### Influential & Open They have strong opinions – formed by peer and social influencers and, due to their facility with technology, they help older generations navigate the connected world. They are in a crucial stage of development for brand preferences as they enter independent life and are open to new retailers and retail concepts. --- ## Gen Z is huge They make up nearly one-quarter of the US population. ! Source: The Hartman Group --- ## They have significant spending power Both online and off, the amount they spend across categories is strong. | Category | Amount Spent ($) | |------------------------------|-----------------| | Consumer Electronics | 182 | | Apparel | 164 | | Toys/Games/Sporting Goods | 125 | | | 155 | Source: Criteo Shopper Story, US 2017 | n=430 Numbers are average spend over a 6-month period. --- ## How social and mobile shape their lives ### Social and mobile are integral to their lives Younger Gen Zers may love newer platforms like Snapchat and Instagram, but older Gen Zers still use Facebook a lot, too. **Percent of Gen Z using each platform several times a day:** - Snapchat: 52% - Instagram: 52% - Twitter: 23% --- ## They are at the forefront of the mobile commerce revolution Gen Z spends more time on their mobile devices than any other generation. ### Average Number of Hours of Online Access per Week Source: Criteo Shopper Story, US 2017 | n = 2,500 --- ## They stream more content than other generations From TV shows and online videos to music and podcasts, Gen Z loves to watch and listen from the web. ### Average Number of Hours per Week with Video Content Source: Criteo Shopper Story, US 2017 | n = 430 --- ## Real-world retail matters to them? #Definitely Good-looking stores and unique products are on-trend --- ## Gen Z shopping habits vary Gen Z craves the tactile nature of the in-store experience but gravitates to the convenience of online shopping. - 80% prefer to do as much shopping online as possible - 75% look forward to shopping in stores when they have time But the online experience is not as powerful as their desires to truly engage with products before they buy. - 67% use their phones in-store to research purchases - 65% don’t like to buy new things unless they can touch them Source: Criteo Shopper Story, US 2017 | n = 430 --- ## Gen Z values real-world retail for experience and discovery Gen Z is in a crucial period where they develop lifelong brand loyalties – if they are going to buy, they want to experience it first. - 80% enjoy shopping in stores to understand what's in style - 71% like to try new retail stores --- ## They want more from stores ### To Gen Z aesthetics, great store design and unique products matter. **Factors Motivating In-Store Visits** Source: Criteo Shopper Story, US 2017 | n = 2,500 --- ## They are omnishopping in all modes regularly They are more likely to regularly scan & scram, less likely to click & collect. They are also the most prepared shoppers: They are more likely to research online but buy in store. | Activity | Percentage of Gen Z Shoppers | |------------------------------|-------------------------------| | Click and Collect | % | | Webrooming | 34% | | Scan and Scram | 27% | | Click and Ship | 15% | --- ## They like to shop around Gen Z is on the hunt: They are more likely to comparison shop. When it comes to health & beauty products: - 51% compare products within a site - 51% compare products within a site - 28% often put items in a cart without purchasing right away --- ## The shopping experience is letting them down - 38% find it difficult to find what they need or love online - 35% don't feel comfortable making purchases online Source: Criteo Shopper Story, US 2017 | n = 430 --- ### At the same time, retailer websites are becoming as influential as social media on Gen Z **Media Influence on Making Purchase Decisions** Source: Criteo Shopper Story, US 2017 | n = 2,500 --- ## Appealing to Gen Z The path to purchase is paved with personalization --- ## How eCommerce sites can improve conversion among Gen Z Percent of shoppers that say these website factors are very important: | Factor | Importance (%) | |------------------------------|-----------------| | Free return shipping | 58 | | Unique products | 57 | | Product recommendations | 36 | --- ## Gen Z likes personalized everything, including ads - 62% like ads that provide value - They say they like ads they see on other sites for things they were shopping for if they get a discount or it reminds them to purchase --- ## What Gen Z wants from retailers and brands ### Top takeaways for marketers who want to win ## What do retailers and brands that embody Gen Z values offer? 1. Personalized experiences 2. Limited-edition merchandise 3. Unique products 4. Good-looking stores --- ## Keys to reaching Gen Z ### Take advantage of real-world retail They are young and mobile – they crave novelty and experience. Online-only retailers will extend their impact by entering the realm of “bricks” either through store-in-a-store or stand-alone efforts. ### Improve the online experience With online shopping not able to provide a tactile experience, up the quality of what you can control: spot on product descriptions with dynamic content, aesthetically pleasing images, 360° rotations, video demos geared to their age group, and reviews optimized for their skeptical minds. ### Clean up and enhance store display/design The Instagram generation lives by visuals and expects their retailers to make it cool, show how products are used, and feature them in their best light. They have to be desirable, accessible, touchable. ### Use data to deliver a personalized experience Their desire to have it tailored to them is delivered by technology: customized products as well as a customized marketing experience. But, do it well, with the right offer, dynamic content, etc. --- ## About Criteo To learn more about how the Criteo Commerce Marketing Ecosystem drives sales and profits for thousands of brands, retailers, and publishers worldwide, visit Criteo.com/about. !