Tata CLiQ | Criteo Success Story
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Success Story: Tata CLiQ
Tata CLiQ’s ARPU increased up to 40% with Criteo Dynamic Retargeting
- 20%–40% Increase in ARPU (average revenue per user)
- 1.5x Increase in ROI
- 7% Increase in business contribution monthly
Challenge
Tata CLiQ is an ecommerce retailer that was established in 2016 as a subsidiary of Tata Group, a global holding company headquartered in India. Tata CLiQ prides itself as an omnichannel marketplace which combines online and offline shopping to offer a first-of-its-kind ‘phygital’ (physical + digital) shopping experience. Tata CLiQ needed a partner who could help them target customers at the right time to boost the number of shoppers browsing products and completing purchases on the app.
Solution
Tata CLiQ achieved a steady increase in average revenue per user (ARPU) by leveraging Criteo’s in-app retargeting solutions. With Criteo Dynamic Retargeting, Tata CLiQ was able to tap on machine learning technology to configure ads on the fly that were visually appealing and gave them the ad performance they wanted. This allowed Tata CLiQ to deliver the right ad at the right moment in the shopper journey, encouraging customers to complete their journey within the app.
How it works:
- Highly personalized ads showed products that a shopper was most likely to be interested in, when they were most likely to buy.
- Advanced bidding technology focused bids on those who were most likely to convert.
- Ads connected seamlessly with every shopper across devices and apps through insights from pooled data.
- Machine-learning technology worked continuously to improve the campaign’s performance.
Results
- 20%–40% increase in ARPU (average revenue per user)
- 1.5x increase in ROI
- 7% increase in business contribution monthly
“What was crucial for Tata CLiQ was completing the shopping journey. Criteo helped us address challenges through advanced machine learning and personalization technologies…”
– Sidharth Srinivasan, Head of Digital Marketing, Tata CLiQ
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